No, an order does not commit you to purchase new supplies. There are no automatic new shipments scheduled if you buy something from us. We only provide products based on orders. Therefore if you wish to receive a new shipment, you can simply place a new order on our website.
Am I tied to a subscription if I order on your website?
In most cases, we ship our products as standard mail. They are small enough to fit through an average letterbox. This generally eliminates the need to be home to receive the order.
Do I need to be home to receive the order?
Our website has a contact form. If you fill out this form, you will receive a response within one business day. We strive to respond to customers as much as possible in their own language.
How can I contact Customer Service?
You can order the product through our webshop. Our website accepts payment by credit card and PayPal. We have a secure payment environment for this, so that the ordering process is as safe as possible. For help with your order, please contact our customer service.
How can I order it?
You have the right to cancel your purchase within thirty days of receipt without providing a reason and return it to us, provided that the product is still unopened. We encourage you to contact our customer service prior to returning, so that they are aware of the return. Since this is a perishable product, we unfortunately cannot accept the cancellation of opened products without reason.
How can I return the product?
We pay close attention to the text on our websites. Unfortunately, it is possible for a mistake to sneak into the text. In these instances we greatly appreciate you contacting us. This can be done using the contact form on our website.
I discovered a language error on your website. How can I report this?
As the product is always in stock, we will ship your orders within 24 hours on weekdays. The delivery time depends on the country of destination. Within Europe we expect delivery within 2 to 8 days. Outside Europe it usually takes 4 to 14 working days.
What is the delivery time?
You will not need to pay extra shipping cost with us, regardless of the country where you live. Worldwide shipping at our expense.
Will extra shipping costs be charged?
No, the order will be sent as standard mail. Therefore we cannot offer track & trace number.
Will my order be sent with a track & trace number?